SAHARA Cares

Your Guest Room We have made enhancements to our already strict sanitizing practices. Guests can be assured their room has been thoroughly disinfected with special attention paid to areas of high contact including handles, water faucets, remote controls, toilet seats, countertops, furniture pulls, light switches, thermostats, clocks, phones, and flooring. Our fresh linens are laundered locally so we can ensure the best quality cleaning products and proper water temperature. Linens are never co-mingled with those of other major resorts. After each room has been cleaned, it is inspected for the proper health and safety requirements. Once the room is deemed cleaned to specifications, it will be considered sealed until the guest checks in. During their stay, guests can use our contactless-virtual concierge to request additional amenities, fresh towels, and trash removal.

Restaurants and Bars  Our culinary and sanitation teams follow strict guidelines that meet the requirements of the SNHD and the Food and Drug Administration. We have redesigned our menus and service practices to minimize guest risk such as eliminating reusable menus, utilizing single-use items when appropriate, and reducing touchpoints for payments. All restaurants and bars will have limited seating to permit appropriate distance between guests. After guests have completed service, their chair, table, and/or bar space will be disinfected and sanitized prior to the next guest’s arrival.

We have consistently prioritized the need to have fresh, circulating air for our guests and team members. We will increase the amount of outside air we bring into our ventilation system to “turn over” inside air more quickly, as well as continue our commitment to replace air filters on a regular basis. We will work closely with experts in HVAC as well as the state and local health officials to stay abreast of innovations and air quality data as it becomes available.

Training  Our team members will receive full training and updates regarding COVID-19 cleaning and hygiene protocols as well as how to identify potential guest wellness concerns in their areas. In the event a suspected case is reported on property, team members will have clear instructions regarding their role and how to advance concerns.

Temperature Checks All team members and vendors will have their temperature checked as they enter the property. Anyone with a high temperature will undergo further assessment, be advised of appropriate medical care steps and must receive clearance before returning to work.

Personal Protective Equipment Team members will be provided with and required to wear face masks in adherence to local and state guidelines. For roles that require access to frequent touchpoints (public area department, housekeeping) or guests (security) team members will be provided gloves as well.

Shared Equipment and Workstations Changes will be made to minimize shared workstations and equipment as much as possible. For devices that must be shared, they will be cleaned and disinfected prior to the next person using the device. Team members will also clean equipment several times throughout their shift.

Heart of the House Behind the scenes, areas will be disinfected often and, like the main guest areas, with COVID-19 standards in mind. Team members will also continue to practice social distancing while on break and walking between areas of the property.

• Guests will be required to wear a protective face mask in public areas
• Hotel guests will go through a temperature check prior to check in
• Guests are encouraged to use the Paradise Avenue entrance when arriving at the hotel
• If arriving via the South Las Vegas Boulevard entrance, please make your way to the front desk area, past the casino
• While hotel greeters will be welcoming you at each entrance, please note that valet service will not be available and we encourage you to use the East or West parking garage for complimentary parking of your vehicle
• Bell services will be offered upon request

• Social distancing signage and markers will be in place reminding guests of a limit of four (4) per elevator
• Hotel ambassadors will be monitoring the elevator lobby to ensure fewer people per elevator as well as activating the buttons so guests can minimize exposure

• All pool areas are deep cleaned nightly
• Cleaning and disinfecting will occur between each guest use of lounge chairs, daybeds, and cabanas
• The pool layout has been updated to include social distancing guidelines and proper space between guests
• Hand sanitizer will be available throughout the pool area and guests will be asked to sanitize prior to entering
• Barware will be limited to single-use cups and only individually wrapped straws will be available
• Guests are encouraged to reserve an area ahead of time for themselves or their group

• All gaming guests will be required to wear a protective face mask in public areas
• Drink service will continue to be available on the casino floor, with drinks served in single-use beverage containers
• Signage will be present regarding hygiene protocols, social distancing standards, and specific casino health and safety practices
• Guests playing slot machines can request a slot team member to sanitize their machine by pressing the service button on their machine
• In our gaming areas, we use stanchions to ensure proper social distancing. Guests who wish to smoke must do so outside of the stanchions
• Gaming positions in live areas will be sanitized after a play is completed, and before new play begins

• Locker rooms, steam rooms, couples massage suite, and relaxation lounge will remain closed until further notice
• Guests will have private rooms for dressing and massage; private treatment rooms are sanitized and disinfected between each service in accordance with State Massage/Cosmetology Board regulations
• Guests are encouraged to arrive no more than 15 minutes prior to treatment times
• All spa staff are required to wear face coverings
• Face coverings during massage services are recommended, but not required; masks are required to be worn when entering/exiting the Spa (walking throughout the facility), during Nail Services (as required by State Board of Cosmetology), as well as while inside the gym portion of our spa
• Facial spa services are the only treatments not required/recommended for masks to be worn
• We encourage our guests to maintain a safe social distance

Guests are required to wear protective face masks in public areas. While surgical or cloth masks are acceptable, please refrain from wearing bandannas, or face masks with political, gang-related, or other disruptive messaging.

With social distancing in mind, SAHARA Las Vegas has a variety of your favorite promotions such as point multipliers, hot seats, kiosk games, and drawings for players who do not need to be present to win. For a list of our latest casino promotions, please click here.

The standard policy is that points expire after 13 months without play. The time that the property was closed will not be included in the 13-month countdown.

We have adjusted the expiration date to November 30, 2020. Players will keep the tiers credits earned from December 1, 2019 and had until November 30, 2020 to earn their tier status.